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[New Job Vacancy] Ticket Service Representative (Part-time) job in Phoenix Suns, Phoenix Mercury & Footprint Center, (Phoenix, AZ) – Jobs in Phoenix, AZ

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Job Opening details:-
Company Name :-
Phoenix Suns, Phoenix Mercury & Footprint Center
Position Name :-
Ticket Service Representative (Part-time)
Company Location :-
Phoenix, AZ
Job Category :- GENERAL

Full Job Description :-
This part-time position will assist guests with digital ticketing needs for all arena sports, concerts, and other events. This includes providing event information, venue policies, and selling individual tickets to the general public in person or over the phone.
What we need from our Representative:

Greet each guest in a friendly and enthusiastic manner
Perform assigned duties with a focus on excellent guest service
Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
Provide information regarding event schedules, various pricing, and seating arrangements
Explain venue and show promoter policies for all events
Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
Answer ticket office phone line
Provide general information regarding arena policies and event details
Maintains regular and reliable attendance (60% monthly event availability)
Stay current on events scheduled at the Footprint Center
Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
Balancing and reconciling daily/nightly ticket sales
Ensure compliance with ticket related ADA laws
Assist in box office cleanliness
Adhere to business-casual dress code policy
Other administrative duties as assigned

Our Ideal Candidate Will Possess:

Excellent customer service and interpersonal skills
Effective problem solving using multiple ticketing software platforms
Basic computer skills
Attention to detail in a fast-paced environment
Maintain a professional appearance and demeanor
English/Spanish bilingual is a plus
High School Diploma
Minimum six months guest service experience required
Cash handling and credit card transaction experience preferred
This is a Security Sensitive role due to the requirement to handle financial data and process payments

What can you expect:

Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needs
Most shifts begin at 4:45 PM and last 3-5 hours.
Non-event day shifts are available in the morning into evening
Ability to stand for extended periods of time
Must be able to work 60% of events each month
Work Indoors, away from the elements
L-Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
Ability to work and communicate in noisy environments
This role is computer based and will require extended periods of time working in front of a computer screen
Repeating motions that may include the wrists, hands and/or fingers
Ability to interpret data and respond accordingly
Ability to Read, Write & Speak in English

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
The Phoenix Suns are an Equal Opportunity Employer M/F/D/V
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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